Hands of Time - FAQ
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How do I set up a service?
Simply fill out the online form, email us, or call us directly. We will reach out to you for a brief telephone consultation to determine if we can assist you. If you are within our service area and would like to dicuss ongoing services we are happy to schedule an appointment to meet in person. If you are looking for virtual services and are outside of our service area we will discuss these with you over the telephone. Once its determined we can fulfill your requests we will send you a contract for your review and signature. Upon its return we will schedule your service.
We do not accept service requests via text messaging. If you reach out to us via email and your personal or company email is hosted by GMail please monitor your spam folder for our reply. We have found that many times our emails end up in GMail spam folders even when replying to longtime clients.
Do you only offer the services listed on your web site?
Our services are virtually unlimited as long as your request is ethical and legal. However, we do not provide transportation, and we do not provide services that involve children.
What if I need help but I don't live in your service area?
If we can't help you long distance, we have resources across the country that we can reach out to. Once we have an initial conversation where we discuss your needs and where you're located we would then be able to determine how best to help you.
How do you charge for your services?
Terms and Conditions
Clients have the option to retain our personal concierge services for a specified number of hours on a monthly basis. Hours are prepaid at the beginning of each month with a minimum of five hours. When retaining our personal concierge services on a monthly basis, the rate is based on the number of hours contracted.
Fixed Price Packages
For clients who want to use our services on a recurring basis but not monthly we offer packages for a set number of hours that can be used over the course of 6 months.
à la Carte Pricing
We charge our customers an hourly rate for the services we provide. There is a minimum charge of one hour. After the first hour, services are billed in 15 minute increments. Hourly rates include travel time. They do not include purchases made on behalf of our clients, or services secured for our clients through third party vendors.
We ask that you provide us with 24 hours notice when cancelling a service request.
Currently we accept checks, cash and Paypal. Paypal carries an additional charge of 3.5%.
Monthly retainers must be paid for up front.
Payment for all à la carte services is due upon completion of the service.
Charges incurred as a result of a service request i.e. ticket purchase, grocery shopping, etc. are due upon completion of the service.
Do you have gift certificates?
Yes we do. Use our contact form or call us for more details.
Do you share client information with others?
We never discuss the details of our clients or share their personal information with any third parties.
For more information, please read our
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